MusiCity.com has been 100% web-based since 1998 and has been offering music products to consumers since 1982. Musicity.com is wholly owned by Innes Business Group LLC dba Musicity.com in the state of Florida. We are a private veteran-owned woman-owned company. Our principal office and warehouse are located in Mount Dora and Eustis, Florida (near Orlando).
Every product we offer is brand new in factory fresh packaging with the exception of scratch and dent items. You will always know what you are buying. We strive to offer the best products available to musicians and educators today. Our buyers are constantly looking for new products by visiting trade shows, reviewing publications, or product demonstrations. We are musicians and retailers, but we are also consumers. We understand and will do anything to make sure you are happy with your experience with us. We use the latest technology available in web-based retailing which includes a very high level of security to protect your private information. We do not share your email address, credit card data, or any sales-related data with anyone outside of Musicity.com.
There are literally tens of thousands of products available in the music industry. Every day many items are added to our website, some items have been re-engineered or repackaged, while others are discontinued. The MusiCity.com website contains only a fraction of what is available to our customers. We are constantly monitoring the products on our site, adding new ones, deleting items that are no longer available, and revising others. On the rare occasion that you purchase an item that is no longer available, we will contact you to recommend a suitable replacement.
In most cases, your credit card is not actually charged until we make sure the product is available. We will cancel your order and immediately refund your payment if we find that we no longer have the item and you do not agree to the replacement. Pay Pal customers will receive an immediate refund if we can not provide you with the item you ordered or you have not agreed to our recommended replacement. If you do not see specific musical instruments or accessories you want to purchase, please email us at email@example.com. We will find the item and quote you a price. You can also fax us at 352-383-6033.