Terms and Conditions/Returns

Returns are easy but please read below. (Our attorneys worded our policy for us and made us post this). But we're good folks that want you to have a great experience. And we are also consumers like you and we understand issues in buying on line.

Your Agreement

All items shipped for free is on our schedule as well as our manufacturers and distributors. We make no guarantee either for ourselves or our manufacturers and distributors that an order placed with standard or free shipping will be delivered to you by a specified date. Many items are manufactured upon receiving an order and we can not put a specfic date of delivery on these. You can arrange for expedited shipping if an item is in stock and our distributors agree to handle the expedited shipping process. Email us at info@musicity.com to get this process started.

Once an order is placed it can not be cancelled. Your order is likely immediately put into production for manufacture or distribution and many times our partners can not stop an item once the order is processed. You may return the item under the conditions for returns below.

Returns

We think our return policy is friendly and reasonable and is fairly standard with other on line retailers. Basically, if you don't like the item, then you can return it within 14 days per the conditions below. Please understand that items shipped directly from our suppliers are dependent on their return policy which in most cases is pretty lenient. Most stock items are returnable. We will work with them to make sure you are happy. Both we and our manufacturers want you to be happy with your purchase.

But certain items are not returnable; please read below.

Our prices are well below MSRP, and in lots of cases sold to you below the minimum advertised price allowed by manufacturers (please don't tell them). To keep our prices low and to offer you the best value on items we use a "just in time" inventory system. The easiest way to return something is simply don't open the package. Then you can return it as long as our manufacturer/distributor allows the return. Within 14 days of your receipt of the item, if you are not satisfied with your purchase, you may return the item for a refund. To get a full refund, the item must not be opened or used. This is just reversing the purchase. Because your returned item will be re-sold as new, the item must be returned unused in a salable unopened condition and come from our in-stock inventory. Returned items will also be subject to the suppliers' terms and conditions. Quantity orders, such as bags, sheet music folders, storage boxes, and other items for schools and institutions can not be returned. Please inquire before ordering. Acceptable returns might incur a 25% restocking fee. Items on purchase orders can not be returned.

We have thousands of products. Many are not listed on our website. Our just in time system means that many items get drop shipped or special ordered from our manufacturers. Returns of these items will be subject to the manufacturers' return policy and likely heavy re-stocking fees. We work with our suppliers to avoid this if possible. If the item is shrink wrapped or bubble wrapped the package must not be broken. Items purchased in quantity including special orders and not in the standard inventory of Musicity.com can not be returned for full payment unless the manufacturer allows the return. Before returning an item, you must email us at info@musicity.com to get a return authorization.

If an item is defective, this will come under the manufacturer's warranty. We will contact the manufacturer on your behalf. All of our items are packed and shipped according to best practices proven to prevent damage. Each item is shipped FOB shipping point meaning the buyer takes title (buyer owns the item) once the shipment leaves our warehouses. If an item is received damaged you must work with the shipper to get resolution (see shipping guidelines).

Generally, if the manufacturer or our distributor will accept the return, we will accept the return. Discontinued and closeout tems are not returnable. Shipping charges are not refundable. Buyer is reponsible for all international shipping charges including defective items, unless the supplier agrees to return shipping. Buyer pays for original shipping charges for all items that have been shipped for free. 

For health compliance and sanitary reasons, personal use items used in your mouth or ear such as, but not limited to, mouthpieces, microphones, recorders, kazoos, penny whistles, reeds, harmonicas, earbuds, in ear earphones, etc, can not be returned. These items if found to be defective or damaged will be repaired or replaced. Due to sterilization and repackaging costs, all band instruments and their corresponding mouthpieces will incur a $25.00 fee when returned in addtion to restocking fees. This includes, but not limited to, flutes, clarinets, trumpets, trombones and any brass or woodwind mouthpieces and ligatures.

Electronics which includes Digital Hymnals, amplifiers, guitar pedals, public address systems, microphones, and other sensitive devices cannot be returned for refund. They can only be returned for repair or replacement. If an electronic item is found defective, then you can contact us or the manufacturer. If you contact us we'll contact the manufacturer for repair or replacement according to their warranty policy. Electronics are covered under the manufacturers warranty who will repair or replace the item upon inspection. Shipping charges are the responsibility of the customer. Drumsticks and drum heads can only be returned in their original unopened packaging and show no signs of use. Sheet music and copyrighted materials can not be returned which includes books, videotapes, DVDs, sample libraries, style disks, sound expansion boards, and software (including software bundled with hardware). Clearance items can only be returned if found defective or damaged. Items marked "as is" cannot be returned. Some special order items/dropshipped items directly from the manufacturer may ony be returned if our supplier allows it to be returned to them for credit.

Buyer is responsible for return shipping costs. To receive full credit less the 25% restocking fee the item must have been unopened and in the original sealed container. In the case of an outright return for refund or exchange, we will refund the purchase price, but the buyer is responsible for the shipping costs and we do not refund the shipping costs buyer paid to receive the item. It is only fair and reasonable that any shipping charges we incurred to ship the item to you will be deducted from your refund if the item was originally shipped free to you or the actual shipping costs exceeded the amount you paid for shipping. This includes any orders shipped directly by our suppliers that are cancelled after the items been prepared for shipment. Buyer is responsible for the returned items up to the time it is received in our or our shippers facility. Refunds include only the original purchase price only, and will exclude any shipping and handling costs. Refunds will be processed typically within a couple of days of receipt of the return goods and will usually be in the same form as your original payment. For example, if payment was via Pay Pal the refund will be via Pay Pal, etc. No refunds are given until the product has been returned in the condition as stated above.

All refunds to international customers will be issued in US dollars subject to exchange rate variances. Canadian and other international customers that are requesting a refund of customs fees must complete form B2G (In Canada - Informal Adjustment Request) available from your local Customs & Revenue/CBSA Casual Refund Centre office. Once accepted by that office you will be issued a customs fees refund by that office, not from Musicity.com

Musicity.com wants you to be happy with your purchase and your experience with us. If there is anything we can do to improve your experience, please call us directly at 1-800-777-7871 or email us at info@musicity.com.