MusiCity.com - Instruments and Accessories for the Church, School and Individual Musician

If your order is shipped in the Lower 48 States and the dollar amount of your order is $199.00 or greater FREIGHT IS FREE!
If your order is shipped in the Lower 48 States and the dollar amount of your order is between $0.01 and $50.00 your postage/freight charge will be $7.50*
If your order is shipped in the Lower 48 States and the dollar amount of your order is between $50.01 and $100.00 your postage/freight charge will be $9.95*
If your order is shipped in the Lower 48 States and the dollar amount of your order is between $100.01 and $149.99 your postage/freight charge will be $14.95*
If your order is shipped in the Lower 48 States and the dollar amount of your order is between $150.00 and $198.99 your postage/freight charge will be $17.95*
* A few of our items require us to add a special handling charge to the published postage/freight charges because our carriers consider those items oversize or overweight. If your order contains any items which require a special handling charge, you will see a separate line in your shopping cart with the amount of the handling charge before you complete your check-out.
If your order is to be shipped to Alaska or Hawaii, go ahead and place your order on line or call our toll free number (1-800-777-7871) and we will let you know the freight charge BEFORE we ship or charge your credit card so that you can approve the freight charges.

Does MusiCity.com ship outside of the United States?
MusiCity ships all over the world. We never charge your credit card before you approve the purchase and approve the shipping charges. Place your order on line and we will confirm back via email the additional shipping charges that would be incurred with your order. You will then need to approve the additional freight charges before we ship your order or charge your credit card.

FedEx® Ground shipping available. What methods does MusiCity.com use for shipment?
Our primary means of shipment in the Lower 48 States is FedEx® Ground delivery service. We also use United Parcel Service (UPS) and the United States Postal System (USPS). All of our shipments are sent via traceable means with tracking information.

Larger shipments of music stand and mic stands, and large instruments will be sent via truck.

Shipments outside of the United States are sent via USPS Global Express unless otherwise requested.

Can I upgrade to Next Day or Two Day shipment?
Yes you can. It is always best to call our toll free number 1-800-777-7871 and order from one of our customer service reps when wanting to order any express delivery.

Where is MusiCity.com located?
We are located in Nashville, TN, with affiliated warehouses in New York, Connecticut, California, Illinois and Missouri.

Is the MusiCity.com warehouse open to the public?
Our warehouses are not open to the public. However, if you are in the Nashville area and would like to pick your order up, please call 615-324-8320 to schedule a pick up. There will be a $5.00 pick up fee.

Does MusiCity.com Accept Purchase Orders?
Yes, from schools, school districts and churches. Please call 1-800-777-7871 and speak with one of our customer service people to let them know you are faxing a purchase order. All purchase orders must be faxed to our corporate office at 615-501-0572. Your customer service representative will call you back to confirm receipt of your faxed purchase order.

Can MusiCity.com bill organizations? Does MusiCity.com have open on-going accounts?
Yes, we can bill schools, school districts, churches and other not-for-profit organizations if you fax your purchase orders into us. Please call 1-800-777-7871 and speak with one of our customer service people to let them know the faxed purchase order is coming.

However, there is no free freight on billed orders. Free freight is given only on pre-paid orders. All billed accounts are to be paid in 30 days with no finance charges. Invoices not paid within 30 days will begin to accrue finance charges.

Does MusiCity.com Match Prices?
We do our best to offer low everyday prices. If you find a better price, and wish to see if we can beat it, please call one of our customer service people for more information toll free at 1-800-777-7871.

Does MusiCity.com offer extra discounts to Not For Profit Organizations?
Depending upon the size of the order, MusiCity.com can give an extra discount on orders over $1,000.00. Please call one of our customer service people at 1-800-777-7871 for more information. We will need to have a copy of your certificate faxed to our office at 615-501-0572.

Does MusiCity.com offer Gift Certificates?
Yes, we have gift certificates which you can order On Line or by calling our toll free number 1-800-777-7871 and requesting a gift certificate from one of our customer service people. You can purchase a gift certificate in any amount your want. We will then mail the confirmation to the recipient and follow up with a phone call or email. These certificates have no expiration date so you can purchase them with confidence.

Are the items offered on the MusiCity.com web site the only items available?
The MusiCity.com web site contains only 40% of the items carried by MusiCity. If you have any musical instruments or accessories you are interested in purchasing and you do not see them on our site, please call one of our customer service representatives at 1-800-777-7871 or email us. We will check the item and give you a price.

Will MusiCity.com charge me sales tax?
Only individuals ordering from the state of TENNESSEE will be charged sales tax. If you are a Not-for-profit organization in the state of TENNESSEE and have faxed us a copy of your tax-exempt certificate, you will not be charged state sales tax. All individuals and organizations outside of the state of TENNESSEE will not be charged sales tax.

How is my privacy and security protected while shopping on your site?
The information collected on this site is only used to service your account and ship your order. We take every precaution to ensure that your credit card information is secure. We utilize SSL (Secure Sockets Layer), the industry standard security protocol. All of your ordering information is encrypted using this secure server for maximum security. We also use a secure server technology, which safeguards your online order by requesting authentication for server access, encrypting private information, and protecting the integrity of your data.

Why am I am having problems placing items in my cart?
Our shopping cart uses "referers" to jump from one part of the site to another. After that it uses cookies to track sessions in the secure area. The "referer" is the address of the page you came from when you clicked on a link. Referers pose little or no security risk or privacy threat. You might have a personal firewall installed that is blocking referers. Referers are completely benign and are actually very helpful to your browsing, but some newer third party firewalls and very high settings in IE will block them by default. In fact, this action disables an important tool that web sites use to go about their daily business. We recommend that you disable this "feature."

Does the MusiCity.com website use "cookies"?
After you select an item and place it into your shopping cart basket, our site uses cookies to track sessions in the secure area. Your credit card and other order related data are stored on our secure server in encrypted files, not in the cookie. Our shopping cart stores a unique session identifier as a cookie on the shopper's computer for 180 days. When you return to your basket later with more items, our shopping cart can add those items into the same cart because it reads the cookie and knows this identifier. Once you check out, the identifier is deleted from the system and the cookie expires from your machine.