Shipping Policy

We have a very friendly shipping charge structure. Most orders we ship exceed $20 so most all shipments to the lower 48 states are FREE (under $20 is $4.95)! Shipments to Alaska, Hawaii, and the US territories may also be free depending on the item purchased. If you live in Alaska, Hawaii, the US Territories, or outside the United States you will be emailed a quote for the actual shipping costs for your approval. Your credit card will not be charged any amount (except for Pay Pal explained below) until you have approved all charges, for both the items purchased and the shipping costs. For Pay Pal orders you will be sent a separate invoice for payment. If you do not approve the amount invoiced you will be refunded your initial Pay Pal payment and your order will be cancelled.

* Oversize orders - over 15 lbs - A few of our items (storage boxes, drum sets, large instruments, heavy items, etc.) require us to charge a special handling fee because our carriers consider those items oversize or overweight. Carriers (UPS, FedEX, and USPS) will recalculate the actual weight to dimensional weight ((length + 2 x height  + 2 x width)/165) when applicable to accommodate the actual size boxes that fit on their trucks. Carriers applying dimensional weight practices will use the dimensional weight calculation to overide the actual weight even though te actual weight is less. If your order contains any items which require special oversize or handling charges, you will see a separate line in your shopping cart with the amount of the charge before you complete your check-out..

* If your order is to be shipped to Alaska or Hawaii, go ahead and place your order on line or call our toll free number (1-800-777-7871) and we will let you know the freight charge BEFORE we ship or charge your credit card so that you can approve the freight charges..

Can I upgrade to Next Day or Two Day shipment?.

Yes you can. It is always best to call our toll free number 1-800-777-7871 and order from one of our customer service reps when wanting to order any express delivery..

Does MusiCity.com ship outside of the United States?.

We love to ship outside the US. MusiCity.com ships all over the world. We will charge your credit card ONLY AFTER you approve the purchase and approve the shipping charges. Place your order on line and we will confirm back via email the additional shipping charges that would be incurred with your order. You will then need to approve the additional freight charges before we ship your order or charge your credit card..

What methods does MusiCity.com use for shipment?.

We ship by every means. Many items will be shipped USPS First Class Mail. Orders weighing more will be shipped via UPS, Priority mail, or FedEx. With the exception of First Class mail, all of our shipments are sent via traceable means with tracking information. International orders are shipped USPS Priority International. Larger shipments of music stands and microphone stands, and large instruments may be sent via truck.