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Shipping Policy

International Shipping

We ship eveywhere and anywhere! Any country that is served by any carrier, your item can be shipped. We use USPS, UPS, FedEx, DHL, or anyone else that comes along. Just ask for a shipping quote before or during your order checkout. Both you and us are pay pal protected quaranteeing reciept of goods and safe payment. Your country may have other charges that you may incur such as VAT, carrier broker's fees etc. We can not be responsible for that. But we do not make money on shipping; we charge what the carrier charges us plus packing. We operate on minimal margins.

Domestic Shipping - lower 48

We have a very friendly shipping charge structure. In most cases, we apply standard rates based on your purchase amount. You basically pay what we pay which includes the discounted estimated shipping costs we incur using the carriers such as USPS, UPS FedEx, DHL, etc. You will not pay retail prices for shipping for UPS and FedEX. We invite you to visit Fedex.com or UPS,com to compare our rates to retail rates.

Additionally the shipping charges covers some costs of packing your items so that they arrive safely and securely. Unlike other retailers our merchandise prices are not inflated to cover the cost of shipping. This is how we keep our prices per item very low and offer the lowest prices you can find most anywhere. UPS, FedEx, and DHL shipments to Alaska, Hawaii, the US territories and International destinations will usually require additional shipping costs. But you will be emailed a quote for the actual shipping costs for your approval.

Domestic Shipping - AK, HI, US Territories

All US domestic shipments (AK, HI, US Territories) that can be shipped via USPS are priced the same. International destinations using USPS will be quoted to you before we charge any amount to your credit card. Your credit card will not be charged any amount (except for Pay Pal explained below) until you have approved all charges, for both the items purchased and the shipping costs. For Pay Pal orders you will be sent a separate invoice for payment. If you do not approve the amount invoiced you will be refunded your initial Pay Pal payment and your order will be cancelled.

* Oversize orders - Many music instruments and accessories are large and heavy (storage boxes, drum sets, large instruments, cases, etc.) and require us to charge freight because our carriers consider those items oversize or overweight. Carriers (UPS, FedEX, and USPS) will recalculate the actual weight to dimensional weight ((length + 2 x height  + 2 x width)/166 or 139 for International shipments) when applicable to accommodate the actual size boxes that fit on their trucks. Carriers applying dimensional weight practices will use the dimensional weight calculation to overide the actual weight even though te actual weight is less. If your order contains any items which require special oversize or handling charges, you will see a separate line in your shopping cart with the amount of the charge before you complete your check-out..

* If your order is to be shipped to Alaska or Hawaii, go ahead and place your order on line or call our toll free number (1-800-777-7871) and we will let you know the freight charge BEFORE we ship or charge your credit card so that you can approve the freight charges..

Can I upgrade to Next Day or Two Day shipment?.

Yes you can. It is always best to call our toll free number 1-800-777-7871 and order from one of our customer service reps when wanting to order any express delivery..

Does MusiCity.com ship outside of the United States?.

We love to ship outside the US. MusiCity.com ships all over the world. We will charge your credit card ONLY AFTER you approve the purchase and approve the shipping charges. Place your order on line and we will confirm back via email the additional shipping charges that would be incurred with your order. You will then need to approve the additional freight charges before we ship your order or charge your credit card..

What methods does MusiCity.com use for shipment?.

We ship by every means. Many items will be shipped USPS First Class Mail. Orders weighing more will be shipped via UPS, Priority mail, or FedEx. With the exception of First Class mail, all of our shipments are sent via traceable means with tracking information. International orders are shipped USPS Priority InternationaL or DHL. Larger shipments of music stands and microphone stands, and large instruments may be sent via truck.

What happens if my product is damaged upon receipt?

All of our shipments are shipped FOB shipping point meaning that the risk of loss passes to the buyer after the order leaves our facility, or the facility of one of our suppliers. We do not provide insurance. We use the best carriers including USPS, UPS, FedEx, DHL and other reputable shippers who make every effort to protect and safeguard the shipment on its way to you. Tracking information is available and provided on most shipments. Additionally, each item is inspected and carefully packed to prevent damage before it leaves our warehouses. You should inspect every box you receive for carrier damage before you open the carton. If there is obvious damage you should contact the shipping carrier to file a claim directly with them. In the very rare event that you receive a damaged item with no evidence of damage by the carrier, please contact us. We will likely ask that you email pictures of the damaged item. We will evaluate the situation for a suitable solution. Please do not use damaged item. 

If you accepted the shipment in good order, there is nothing we can do to compensate you for any freight damage. We will not be able to accept the product as a return. You can still file a claim directly with the freight carrier. We don’t have any influence over the outcome of the claim, but filing the claim quickly and providing details (including photos) is highly recommended. Please contact the freight carrier for information about the claims process or the proper forms.

If there is no sign of damage to the packaging, but the product is damaged, there is a small chance that the damage was incurred at the factory or distributor. Though rare, these cases are handled as Warranty Claims. We will require clear photos, from all sides, of the product damage as well as the original packaging.